- Record everything
Obtain photos during the flooding, if possible, and photos after the water has receded. Make a note of everything that was damaged during the incident, including carpets, curtains and blinds, and electrical items provided by the landlord.
- Speak with your insurance company before the clean-up
Many insurance companies might require assessors to attend the property before any items are disposed of; in situations where many properties have been affected insurance companies may allow carpets and other items to be removed and disposed, provided small sections of the damaged items are kept for assessment needs.
- Obtain quotes
Enquire whether your insurance company has approved contractors: if not you may wish to contact your own tradespeople for quotes to speed up the process. Most insurance companies will require at least two quotes for each individual repair item. These will need to be approved by the insurance company before work can commence.
- Communication
Speak with your tenants early on; see if negotiations can be made in terms of rent that needs to be paid, whether the property is unliveable and needs to be vacated, or if it is possible for the tenant to stay on reduced rent terms. It needs to be acknowledged by all parties that people’s homes, livelihoods and financial positions have been affected, in one form or another, and compassion should be exercised to avoid further distress.
- Take advantage of any free help available
Many companies are currently offering some form of assistance to landlords affected by the flood. Some companies such as Capital 360 are offering free management fees to Brisbane landlords for as long as their property is not rentable, and is also providing free renovation quotes and advice.
